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Apeldoorn, Gelderland, Netherlands

Quality Leader

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Job ID 53647


The plant Quality Leader is accountable to drive defect elimination by working with the plant to improve the manufacturing process, continuously improve the Quality Management Systems, and improve the quality of the end product and services rendered, while contributing to safe and an increasingly cost efficient manufacturing.

Systematically drive the organization’s TPM implementation program, with the clear purpose of developing the capability and sustainability of the Quality Maintenance pillar. will Eliminate defects by involving everyone to improve quality and produce products that meet customer Fitness For Use. The QM Pillar leader will shape the organization and develop the zero waste / loss culture through the implementation of sustainable improvements.

The position is located in Apeldoorn, NL, with few travels (10 - 15%) at customers or internationally.

REPORTS TO:   This position reports to the Apeldoorn Plant Leader, with a dotted line to the EU Quality Leader.

SPAN OF CONTROL: 2 direct reports (Quality Engineers) and functionally Operators in 5 shifts (on Quality)


  1. Lead for an injury free environment

  • Live the OC Safety Stand and adhere to the Safety Responsibilities
  • Ensure that all control plans, work instructions, and other procedures related to the technical operation of the production lines ensure the safety of employees
  • Ensure a safe work environment through strict adherence to OC safety policies and procedures
  • Drive continuous improvement in the areas of safety and housekeeping
  • Utilize technical knowledge to provide a safe and secure work environment for all employees, contractors and visitors

Metrics - Quantitative:

  • Personal safety action plan - implement and review with leader
  • Safety Metrics - RIR, First Aids, Near Misses, SAFE, Critical 6, BBS Activities

  1. Knowing our Customers
  • Has the responsibility to ensure customer satisfaction is paramount in designing, implementing and maintaining processes and quality systems
  • Identifying, understanding, and teaching others the critical product characteristics required to provide our customers with a quality product
  • Developing and implementing procedures and systems to ensure products consistently meet or exceed customer expectations
  • Supporting experiments or trials for new and existing products to ensure they meet customer’s fitness for use
  • Responsible for investigating all customer complaints, determining root causes, implementing corrective actions, and communicating with the customer.
  • Work in close cooperation with internal and external stakeholders to resolve service exceptions and claims

    Metrics - Quantitative:
  • Net promotor score
  • CONQ/CTQ parameters/Cpk
  • Customer complaints
  • Corrective action – 8D processing time

  1. Setting plant policies, strategies and targets
  • Drives an increased understanding of the customers and the markets served by the plant for relevant topics in relation to quality
  • Analyzes product and process data, providing feedback on performance and trends, and making recommendations to optimize performance
  • Networks with other teams and the Science & Technology Center (S&T) to identify and implement best practices
  • Administers plant complaint system (permissions, reporting, review of 8D process, etc.)
  • Drives and maintains improvement of Q-systems and certifications as relevant for the business conducted
  • Ensures plant maintains certification on the required quality certifications and apply the required standards (e.g. ISO9001)
  • Performs Internal Audits, and support plant level internal audit processes, including verification
  • Supports the sourcing department by executing Supplier audits at critical suppliers and implement adequate Supplier Management processes
  • Coordinates complete quality complaint process
  • Coaches, counsels, and trains plant employees on process control and customer requirements
  • Ensures the plant capability to measure the Critical To Quality process characteristics
  • Develops and implements procedures and systems to ensure products consistently meet or exceed customer expectations

Metrics - Quantitative:

  • CONQ / CTQ parameters / Cpk
  • ISO nonconformance
  • Audit outcomes
  • Customer complaint reduction
  • Time to communicate to customer and closure of 8D processes
  • # repeated complaints
  1. The governance and steering of the plant TPM program and QM Pillar

  • Sets standards, developing guidelines and communicating the methodology for QM implementation across the plant
  • Integrates TPM into daily business across the whole plant as a member of the plant TPM steering Team
  • Develops the plant QM master plan in line with the TPM strategy
  • Deploys QM pillar across the plant
  • Develops QM capability across the plant to enable QM pillar team to deliver QM training independently
  • Provides QM Pillar training materials and tools to aid standardized implementation
  • Monitors progress across the plant through auditing to the global standard
  • Reviews KPI and KAI targets daily and monthly review and reflects on progress
  • Participates in regional and product QM Pillars
  • Provides feedback to the regional steering committee for further improvement of materials, tools and methodology (sharing best practice and identification of improvement opportunities)
  • Coordinates and drives the Early Product Management, Industrialization process in the plant to ensure customers Fitness For Use, and Company cost goals and Process Stability are met 

Metrics - Quantitative:

  • Customer complaint reduction
  • Time to communicate to customer and closure of 8D processes
  • # repeated complaints
  • # training hours
  • Reduction of quality escalations
  • CONQ reduction
  • % compliance with QM pillar and TPM Masterplans
  • CONQ/CTQ parameters/CpK

Metrics - Qualitative:

  • Training materials standardized, approved and available for all groups
  • Customer visits
  1. Talent Management & Development
  • Develops skills competency of QM pillar team in line with skills matrix
  • Assesses and measures performance of QM Pillar members and QM activities
  • Trains employees in process control procedures
  • Works with employees to develop and implement operator control plans
  • Works in a team environment where accountability for compliance of all quality systems and customer satisfaction is incumbent on both the leadership team and the individual
  • Partners with maintenance to develop and implement total productive maintenance plans for equipment to ensure employee understanding and ownership

Metrics - Quantitative:

  • % of compliance with pillar KPI’s and KAI’s
  • % of compliance with skills gap closure

  1. Communications
  • Acts as the main point of contact and voice of the plant for the customers and is responsible for planning, executing, and learning from customer visits.
  • Communicates expectations around continuous improvement and TPM with all team members
  • Provides ongoing operations statistical updates to lead team and employees
  • Communicates statistical data in a manner which employees can understand and use the information to improve process and product outcomes
  • Utilizes Six Sigma, 5S, TPM, and Lean Manufacturing methodologies
  • Ensures communications and directions are coordinated across all shifts and through leadership
  • Acts as an agent for positive change, continually raising the bar with the objective of attaining and sustaining world class manufacturing performance as defined by CSB Manufacturing Leadership

    Metrics - Quantitative:
  • Customer NPS

Metrics - Qualitative:

  • Problem solving effectiveness
  • Change successfully implemented

Job Requirements


  • Completed Master’s degree, Engineering discipline preferred
  • Successful previous management experience, leading the function of quality within a manufacturing or technical environment
  • Have an understanding of manufacturing processes and quality/continuous improvement systems such as: Lean Manufacturing, TPM, and LPA (Layered Process Audits).


  • Working knowledge with Total Productive Maintenance (TPM)
  • Lean certification or evidence of lean manufacturing experience (Six Sigma Black Belt (preferred))
  • Previous experience in measuring process capability
  • Previous experience engaging with customers and adhering to customer needs


  • Excellent communication skills with customer facing capabilities
  • Strong technical skills with ability to understand complex processes as well as equipment inputs/outputs
  • Excellent facilitator (Focused Improvement/Kaizens)
  • Excellent collaborator (able to influence as well as direct as needed)
  • Strong root cause analysis capabilities, ability to collect and analyze data to solve complex problems
  • Understands customer needs, product specifications, basic cost drivers and the critical process variables (CPVs) that impact these elements
  • Understands and works with basic principles of engineering
  • Understands Six Sigma concepts including statistics, trial design, data analysis and control charting
  • Ability to communicate with and engage employees at all levels of the organization
  • Strong background in statistical process control techniques
  • Ability to effectively manage multiple priorities or projects at one time
  • Exhibits strong leadership through projects, pillars and teams to achieve results

External job description.

Please note: Applications must be filled out completely—incomplete applications will not be considered. Resumes are welcome, but are not a substitute for completing the application.

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