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Chambery, Rhone, France

Application Engineer Eurasia Nonwovens

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Job ID 58541

The role is responsible to deliver technical support to the customer, which covers the spectrum of product development to problem solving alongside the customer and the OC team.

The Application Engineer is responsible to understand the customer needs & overall market trends to collaboratively create and introduce solutions that bring value to the customer and capture fair value for Owens Corning which enable him/her to support the execution of the customer account strategies in accordance with the short, medium and long-term business objectives

A successful candidate builds broad and deep understanding of customer’s processes and applications in order to facilitate product needs (FFU) documentation, while translating useful intel back to OC sales/operations teams.

He/She will make product and project recommendations based on customer needs and market trends development while helping to drive profitable and sustainable growth in the Eurasia market. The successful candidate is also responsible for collecting, understanding and acting upon relevant data, including customer insights, competitor insights and economic/industry data; as such contributing to the Regional NWS strategy and our overall long-term success in this market.

This position reports to the Business Segment Leader and is based in Europe.  You could expect traveling up to 40% depending on season of the market and business activity

Responsibilities

1.            Live the Safety Stand of Owens Corning and adhere to safety responsibilities

-              Implements a personal safety action plan and review with his/her leader

-              Ensures rigorous understanding & compliance to standard safety procedures and OC corporate policies

-              Act as an OC steward inside or outside of the group facilities to promote safety on his/her daily activities

Metrics:

•             Demonstrates safe working practices, promoting safety awareness and performance to self and others in all areas of responsibility to achieve full compliance with site and company standards and guidelines.

•             Number of BBS and permanent contribution to the embedment of the OC culture

2.            Knowing Our Customers

-              Develops an intimate insight and knowledge about his/her related nonwoven market application in general

-              Builds broad and deep understand of customer’s manufacturing processes and the application of OC Nonwovens veil to facilitate product needs documentation (FFU) and our ability to develop mimicking capabilities mid-term

-              In depth customer application knowledge as full application knowledge (i.e. of end product not just of NW onto customer product)

-              Owns the relationship with his/her customer technical contacts and builds a strong network within their organization connecting the dots with their OC functional counterparts; based on personal integrity, trust and respect.

-              Has regular interactions with the key decision makers at the customers (technical, ops, & quality) & within the OC Matrix to coordinate alignment for actions and adapts tactics and key actions if & when required.

Metrics

•             Value chain understanding

•             Customer stakeholder map & # relevant contacts/meetings

•             Customer/Market application knowledge and end-use understanding

•             Customer needs analysis - segmentation

3.            Supporting our customers

-              Translates customers’ needs into product FFU

-              Works with Product Stewardship team to identify and address applications, products and customer manufacturing processes issues related to the use of our products, as needed

-              Leads cross functional teams to troubleshoot customer technical problems

-              Provides technical expertise to help our customers take cost out or add value to their product.

-              Partners with Operations and S&T resources to develop and execute product trials in implementing short/mid/long product launches according to product roadmaps

-              Develops strong understanding of customer Management of Change systems to facilitate efficient product qualification processes

-              Leverage composite modeling and mimic tests to define value of the new solution

-              Support multi-functional team in the implementation of the new solution

-              Understands competitive threat through active collection and benchmarking analysis of competitive products

-              Acts as Voice of the customer – communicating critical customer information back into the internal OC customer team and organization

-              Captures, consolidates and ensures the technical voice of the customer/market is integrated into our commercial, innovation and operations work translating into commercial or operations advantage

-              Building the Ecosystem creating relationships with  key industry players (Universities, Certification Bodies, external testing companies…)

Metrics

•             Key account metrics (for OC & the customers)

•             Quality performance, TDS development, Product development efficiency

•             Utilization of sales tools: CRM up to date, implementation of segmentation

•             Customer Survey Net Promoter Score

•             KA reviews

4.            Understanding Customer Needs

-              Act as a technical liaison between customer and internal OC team (R&D and operations)

-              Partner with S&T, Operations, and Sales to provide solutions where our company’s capabilities overlap with the needs of our customers

-              Demonstrates technical expertise to identify customer insights, new opportunities and capture fair value for Owens Corning

-              Utilizes appropriate market intelligence information to stay current on emerging market trends

-              Seeks to understand potential short-term threats or opportunities using a market/customer back viewpoint

-              Provides technical perspective on customers in preparation of high-quality key account negotiation planning/playbooks throughout the year to drive successful negotiations

-              Contributes to the development of the value proposition providing a customer technical perspective to the broader business team

Metrics:

•             Key Account Plan & Strategy definition (incl routines & meeting cadence & purpose)

•             Basic Account Plan for core accounts

•             Purposeful collaboration & stakeholder coordination (speed for decision making & Sales plan execution)

•             Account profitable growth

•             Volume/Share Gain

5.            Executing & leveraging selling & products Strategies

-              Build a full industry picture from application technicality standpoint, pros and cons of each, full view of industry production processes, highlighting gaps and opportunities enabling the commercial team to better capture value and position a product

-              Participates and brings value to the design & execution of the regional growth strategy by collecting relevant data (customer insights, competitor insights, economic and industry data, etc) to understand customer needs and challenges

-              Partners with Product management, Key Account manager & Account managers, and others he/she analyzes and incorporates the customer data to ensure the competitiveness of our solutions and help customers win by offering new insights and perspectives

-              Supporting Marcom in building the appropriate collaterals and Sales Toolkit (Brochures with Product Attributes, PDS….)

-              Alongside Key Account Manager manages his/her customer portfolio in accordance with the NWS regional commercial strategy to optimize revenue, gross margin and reach the overall growth target

-              Provides guidelines to the regional commercial teams touching upon his/her account(s) and interacts on a regular basis with the other regional account managers, product engineers, and segment leaders.

-              Supports the Business Segment Leaders and Key Account Managers for the creation and execution of the annual sales plan.

-              Holds regular reviews with the cross functional team and business segment leader to review product performance (i.e. quality record, performance vs FFU).

-              Proactive Product Optimization through a collaborative approach with the plant

-              Coordinates and organizes Technical data sheets his/her product portfolio and maintains relationship with operations to ensure compliance with customer expectations

Metrics

•             Volume / Revenue / SGM vs Plan & LRP; PVM

Job Requirements

Experience

-  Bachelor’s or Master’s Degree, Engineering or related technical field

-  Preferred 7+ years industry experience (5+ years with advanced degree), preferably in Nonwovens, Pulp and Paper, Building Construction Materials, or similar markets

-  Experience in operating in a multi-cultural matrix environment

Knowledge and Skills

-   Team player: knows how to contribute toward team success

-   Proven Project Management track record

-   Ability to use analytics and problem solve

-   Ability to develop an intimate knowledge of customers, competition, and market intelligence

-   Competitive, highly motivated and results driven with a strong work ethic

-   Creative, uses a wide variety of methods/techniques to solve problems

-   Demonstrated ability to think strategically and execute strategic directions

-   Broad operating style, ability to adapt across cultures, environments and styles

-   Ability to travel routinely, at times on short notice

-   Influencing skills: ability to persuade and achieve success through others

-   Active listener

-   Interpersonal skills to build strong relationships both internally and with customers

-   Project management

Abilities and personal characteristics

-   Customer oriented

-   Excellent presentation skills

-   Compete on analytics: can leverage data, ideas and experience to come to sound decisions

-   Results driven

-   Energetic and engaging

-   Autonomous and self-start

-   High integrity

About Owens Corning  

Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our three integrated businesses – Composites, Insulation, and Roofing – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with approximately 20,000 employees in 33 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2021 sales of $8.5 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.

Please note: Applications must be filled out completely—incomplete applications will not be considered. Resumes are welcome, but are not a substitute for completing the application.

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