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Dallas, North Carolina, United States

Quality Manager

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Job ID 54664


The Nonwovens (NW) Quality Leader provides Quality Management leadership with respect to the manufacturing of Nonwovens platform.  The Quality Leader demonstrates teamwork and commitment to the success of the Gastonia plant and Owens Corning.  The Quality Leader is a recognized leader that demonstrates Owens Corning’s values and a commitment to high performance. The Quality Leader plans, strategizes and evaluates quality assurance process through examining the systems, measures and statistical techniques. S/he will create and analyze operations and restrictions regarding services. Individual is responsible for auditing, generating and executing training on quality assurance concepts and equipment. Quality Leader will collaborate with other engineering business-partners within the Owens Corning organization, along with customers and suppliers. S/he will inspect quality equipment and recommend improvements.

Join an organization that believes that every employee owns a piece of our bold growth goals and ultimate success. We are a market-leading innovator that has placed on the Fortune 500®. Owens Corning is devoted to delivering sustainable solutions across our three business segments while striving to ensure our people and products make the world a better place. We take pride in having an inclusive and diverse workplace with employees around the globe.  A holistic sense of community exists across our entire organization as our talent grows globally. We are a company that fully recognizes the importance of paving a path to a sustainable and safe enterprise through investing in our people. Our desire to make an impactful difference in the world flows from top down to all levels of the organization. By being a company that instills pride within every employee, we aspire to build market-leading businesses; global in scope - human in scale.

Reports to:  Plant Leader

Span of Control:  Supervision of Process Engineers (3)


Knowing the Manufacturing Processes and building a Quality Management System

  • Continuously builds an intimate insight and knowledge of NW technical processes, production lines and their products
  • Improve and implement a Quality Management System in the plant, gaining alignment with the entire plant leadership team
  • Developing and implementing procedures and systems to ensure products consistently meet or exceed customer expectations

Knowing Our Customers

  • Has the responsibility to ensure customer satisfaction is paramount in designing, implementing and maintaining processes and quality systems
  • Identifying, understanding, and teaching others the critical product characteristics required to provide our customers with a quality product
  • Supporting experiments or trials for new and existing products to ensure they meet customer’s fitness for use
  • Manage customer complaints including service exceptions and claim dollars
  • Responsible for investigating all customer complaints, determining root causes, implementing corrective actions, and communicating with the customer.

Providing the Process Design

  • The Quality Leader supports the capital delivery team to ensure production process is designed correctly to ensure safe production processes that comply with OC standards and legal requirements
  • Ergonomically sound production process that have no impact on the health of operators and staff
  • Environmentally friendly production processes that minimize the environmental footprint of the facility
  • Cost effective production processes that allow OC to effectively compete on the market place

Supporting NW strive for Operational Excellence

  • Develops, communicates and leads plans to implement and sustain the Quality Management Systems that ensure cost effective processes to meet customer requirements
  • Supports plans to operate and maintain facilities in such a way as to sustain mechanical integrity and prevent incidents
  • Supports plans to maximize the efficiency of operations and conserve natural resources

Live the Safety stand, adhere to the safety responsibilities

  • Safe, clean and environmentally friendly work environment, and becoming and maintaining to be compliant with company and local regulation
  • Ensuring that all control plans, work instructions, and other procedures related to the technical operation of the production lines ensure the safety of employees
  • Building a culture where safety is a true condition of employment
  • Implementing a personal safety action plan

Leading and Developing Talent

  • Lead, coach and develop direct reports (Process Engineers)
  • Provides leadership of all quality initiatives in the Plant
  • Leads the development, implementation and evaluation of quality processes and procedures in the Plant, all working toward achieving the quality goals of the Plant and delighting the customer
  • Managing the training of primary employees in the manufacturing process
  • Training employees in process control procedures
  • Working with employees to develop and implement operator control plans
  • Works in a team environment where accountability for compliance of all quality systems and customer satisfaction is incumbent on both the leadership team and the individual.
  • Partnering with maintenance to develop and implement total productive maintenance plans for equipment to ensure employee understanding and ownership
  • Individual quality goals and objectives
  • Presence of operator control plans
  • Executes capital projects related to quality, TPM, Improvement projects or others as needed
  • Provides QM Pillar Leadership for the QM Pillar team



  • Bachelor’s Degree in Engineering or related field, preferably in chemical or mechanical engineering (or paper technology)
  • A minimum of 5-7 years of technical (leadership) experience in a variety of roles such as engineering, maintenance or manufacturing
  • Experience with developing and implementing Quality Management Systems


  • Six Sigma or lean manufacturing experience
  • Familiar with ISO 9001 type quality systems
  • Certified Quality Engineer (ASQ CQE)
  • Knowledge and experience in project management
  • TPM


Influence through personal power

    • Ability to organize and lead multi-functional teams (in a matrix setting) to achieve (project) objectives
    • Strong listening and comprehension skills

Collaborate and foster teamwork.

    • Partners with people both within and outside the immediate work team to generate ideas, solve problems, and garner different perspectives
    •  Builds cooperation and commitment to establish and achieve mutually determined plans and decisions
    • Communicates to ensure clarity around goals, objectives, and expectations
    • Celebrates team success

Project management skills

    • Change agent: comfortable with ‘what could be’ mindset, innovative and able to drive change by fostering teamwork and engaging others
    • Business and Financial acumen to understand the drivers of success and how they interact
    • Ability to understand complex, technical properties and jargon from construction, fibers, wet laid process and product characteristics and applications
    • Act on analysis: data driven, ability to integrate information into a conceptual whole and acts after conducting an insightful analysis and an in-depth evaluation of the pros/cons of alternatives
    • External perspective and understands that all business opportunities start with the knowledge of how to create value for the customer
    • Manage work: Organizes, plans and sets priorities based upon deadlines, timelines and what is considered most critical and beneficial for the company
    •  Sets the best course of action and aggressively implements plans to achieve timely and efficient results
    • Promotes reliability and dependability by following-through and verifying the needs of others are satisfied

About Owens Corning  

Owens Corning is a global building and industrial materials leader. The company's three integrated businesses are dedicated to the manufacture and advancement of a broad range of insulation, roofing and fiberglass composite materials. Leveraging the talents of 19,000 employees in 33 countries, Owens Corning provides innovative products, manufacturing technologies, and sustainable solutions that address energy efficiency, product safety, renewable energy, durable infrastructure, and labor productivity. These solutions provide a material difference to the company's customers and make the world a better place. Based in Toledo, Ohio, USA, the company posted 2019 sales of $7.2 billion. Founded in 1938, it has been a Fortune 500® company for 65 consecutive years. For more information, please visit

Owens Corning is an equal opportunity employer.

Please note: Applications must be filled out completely—incomplete applications will not be considered. Resumes are welcome, but are not a substitute for completing the application.

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