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Tessenderlo, Limburg, Belgium

Sr Sales Associate

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Job ID 56267

PURPOSE OF THE JOB

AsCustomer Care Specialist, you are responsible to manage the relationships with a defined customer portfolio, driving initiatives and processes that ensure our customer has an unmet experience with Foamglas® products.

You are one of the key contacts for our customers: you ensure the best processing of their orders, you manage their complaints, you listen and deal with their observations, and you effectively coordinate any of their requests internally.

You support the sales organization in their strategy and in the ongoing projects.

JOB RESPONSIBILITIES

Best processing of customer requests to meet their expectations

  • Customer creation: introduce new customer information/data
  • Order management: respect of the procedures in place
  • Order processing: order entry, order follow-up (price management, credit situation, follow up with production, logistics), invoicing, price management (incl. transport when applicable)
  • Order analysis: review/check customers information, check project information
  • Inform customer (by phone, email) on products availability and any logistics matters
  • Anticipate problems and inform customer and sales manager in case of issues with deliveries
  • Make sure the orders are entered with the right information and deliver as per customer expectations
  • Manage customer complaints (discounts/credit/debit notes) and consider how actions or plans will affect the customer

Effective communication internally and externally

  • Ensure best service through an effective, optimized & proactive communication with customers by email or by phone
  • Respond in a timely manner to meet customer needs and expectations
  • Ensure the best support to customers in case of issues and look at solutions to solve them
  • Effectively communicate with internal counter parts (sales, plants, logistics, planning, finance, credit) to obtain and provide full and correct answers to the customers
  • Escalate topics and issues internally in timely manner

Sales support (when applicable, depending on the country served)

  • Registrate, adjust commissions, partnership or rebates
  • Issue sales statistics and handle price lists
  • Make quotations in collaboration with the sales team,
  • Maintain customers and project contacts in CRM in collaboration with the sales team
  • Marketing: support on translation work (ie brochures/website), support on follow up after marketing campaigns & newsletters, prospecting
  • Distribution of product information: inform, advice customers about miscellaneous, references for typical application, availability etc; Guide the customer to Sales & Engineers if too technical.

JOB REQUIREMENTS

Qualifications:

  • Commercial education
  • 5 years of experience in a similar function and Experience in building equipment
  • Familiarity with the Microsoft Office
  • Experienced with SAP Enterprise Resource Planning
  • Good knowledge of Dutch, French and English, any other European language is considered as a plus

Knowledge, skills & abilities:

  • Results oriented and proven track record in establishing and achieving ambitious goals
  • Knowledge of business principles
  • Customer focused
  • Strong verbal and written communication skills
  • Multitasker
  • Sense of urgency and responsiveness
  • Details oriented and works with a high degree of accuracy
  • Planning and organizing skills (time and priority management)
  • Reliable and flexible
  • Problem solving
  • Team player
Please note: Applications must be filled out completely—incomplete applications will not be considered. Resumes are welcome, but are not a substitute for completing the application.

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