Mumbai, Maharashtra, India

Manager - Technical Services

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Job ID 53943
Position Title

Manager-Technical Services

Band

6

Department

CTSO

This job located at ~

Taloja Plant

What is expected from this position?

Purpose of the Job

Manager Technical services is the technical focal point between Business segments, operations and Customers and the OC Customer Focus Organization. She/he will work closely with the Global Roving Product Engineer and Manager to execute global strategies for products and processes.

Manager -Technical services coordinates technical communications and programs between the external customer and OC, manages the Fitness For Use product model, and implements the Product line strategy, within the guidelines defined by the business leadership.

Manager -Technical Services will be custodian of Product specifications and would work closely with Process engineering team to translate customer requirements to provide product capable of meeting Critical customer criteria and establish processes capable of meeting supply partner criteria. 

DELIVERABLES & KEY RESPONSIBILITIES

  • Establishing FFU for Key customers and complete product model.
  • Develop product specifications to meet FFUs and work closely with process engineers to develop Process specifications to meet FFUs.
  • Lead new product introduction and qualification efforts in the market.
  • Lead cross functional product team and Provide product technical support to platform/product line.
  • Take ownership and address product FFU related complaints/issues.
  • Work with KAMs and Dist Mgr to establish value of products and provide process improvement support to customers. 
  • Conduct Product Benchmarking and Mimic Tests.
  • Extend technical support to customers in setting up processes and share good manufacturing practices.
  • Make Product technical presentations in seminars and exhibitions.
  • Interact with third party testing houses and create partnerships for testing.

CANDIDATE PROFILE

Education

  1. Bachelor of Engineer degree in Mechanical/Production/Chemical/ Polymer engineering, or related field is preferred.
  2. Minimum 10-15 years of experience in a continuous manufacturing environment is required.

Specific Experiences :

  • Product and Process knowledge.
  • Customers application and process knowledge

KNOWLEDGE, SKILLS & ABILITIES:

  • General knowledge of  FFU process preferred.
  • Effective verbal and written communication skills.
  • Ability to organize and lead multi-functional teams to achieve objectives.
Please note:Applications must be filled out completely—incomplete applications will not be considered. Resumes are welcome, but are not a substitute for completing the application.

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